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Trust & Safety
Trust, Safety & Recent Updates
Last updated: July 2026
TherapyDen is an inclusive, values-driven directory that has helped people find the right mental health professional since 2017. This page is where we keep our community informed about how the platform works today and about the improvements we have made. We update it as things change.
How search works, and what we recently improved
We heard a clear and fair concern from clinicians: in some searches, providers who selected a very large number of specialties were appearing above genuine specialists, which made it harder for clients to find the right match.
We rebuilt our search and matching in late 2025 to fix exactly that. Search now does a better job of surfacing clinicians who are a real fit for a given specialty and location, and it distributes visibility more evenly across qualified providers rather than rewarding profiles that simply check every box. The goal is simple: a client looking for a specialist should find an actual specialist.
If you are a member and your profile is not appearing the way you expect, please contact us so we can look at your specific profile.
Unwanted messages and scams
Some therapists have received spam or scam inquiries through their contact form. We want to be transparent about what is happening here.
These messages are not generated by TherapyDen. They come from outside scammers who are currently targeting therapists across every directory, listing platform, and public profile on the web, not TherapyDen specifically. We take them seriously. When a sender is reported, we block them, and we keep tightening our filtering to catch more of these messages before they reach you.
If you receive a message that looks like a scam (for example, a vague new client, an offer to overpay, or a request to move to an outside app right away), do not engage, and let us know at hello@therapyden.com. so we can act on it.
Your data
We do not sell, rent, or trade our members' personal information or profile data to third parties.
Here is the nuance that matters. Therapist profiles on TherapyDen are public listings by design, that is the whole point of a directory, so that clients searching online can find you. Because these pages are public, third parties such as data brokers can scrape publicly visible information from the open web, just as they do from any public directory, and then resell their own lists. When that happens, it is done without our involvement and against our Terms of Use. It is not TherapyDen selling your data.
For more detail on how we handle personal information, see our Privacy Policy.
Free and premium profiles
Free profiles on TherapyDen remain publicly visible and are indexed by search engines such as Google, so people can still find you through an external search. Appearing within TherapyDen's own internal directory search is a premium feature. A free profile is not removed from the web, it simply is not surfaced in our on-site search results.
Questions or issues
The fastest way to reach us is by email at hello@therapyden.com. We read every message and we are happy to look into anything specific to your profile or your account.
For inquiries, please contact us at +1 (302) 305-3012
Online Therapy Guide
Video changed who you can work with. A therapist three states away is a real option now, which matters most in rural counties where the nearest specialist is a two-hour drive. State licensure still binds: they need a license in the state where you sit during the session, not where their office is. Our online therapy guide covers how to check that before you book.
Neurodivergent Tests
Plenty of adults recognize the traits in themselves long before anyone suggests an assessment. A questionnaire gives you language for that first conversation with a therapist. It diagnoses nothing. The neurodivergent tests here include AuDHD and dyscalculia, and a high score means one thing: a formal evaluation is worth the wait list.
Group Therapy
Hearing someone describe your exact experience out loud does something individual sessions cannot. Group work costs less per session too, which is why some people start there and add individual therapy later. It suits some people badly. Anyone in the acute phase of a trauma usually needs individual sessions first. Group therapy listings on TherapyDen show which practices run groups and what each one focuses on.
Specialties
Most people search by problem. Anxiety that stopped responding to the usual coping tricks, grief that showed up two years late. Others already know they want EMDR or internal family systems, and look for real training behind the label. The therapy specialties index runs both ways, so you can start from the presenting concern or the treatment approach.